Ecem Pınar

As a dedicated CRM Specialist with a background in international trade and business, I bring a unique blend of analytical thinking, client relationship management, and cross-functional coordination. With hands-on experience in customer data analysis, direct communication, and service process optimization at a global testing organization, I thrive in dynamic environments where customer satisfaction and operational efficiency are key. My international academic exposure and internship experience in the banking sector have further enriched my adaptability and strategic mindset. I’m passionate about leveraging data-driven insights to enhance customer engagement and drive business growth

CRM Specialist with a strong foundation in international trade and business, experienced in customer data analysis, client communication, and cross-functional coordination. At Bureau Veritas CPS, I manage CRM processes, analyze client activity, and support service continuity. Previously, I coordinated test assignments, ensured compliance with testing protocols, and acted as the main contact for local and international clients. My internship at QNB Finansbank’s SME Department enhanced my skills in credit tracking, internal reporting, and sales coordination. I bring a detail-oriented, adaptable, and collaborative approach to every role.

I hold a Bachelor’s degree in International Trade and Business from Ankara Yıldırım Beyazıt University, where I completed a full English program. I also participated in the Erasmus Exchange Program at the University of Lodz in Poland, gaining international academic experience and cross-cultural communication skills.