Murat Baki Aran

Service engineer with 16 years of field experience in ophthalmic (vision care) devices industry.
The job involves, by its nature, frequent local and international travel (South East Europe, Middle East and Africa). Having worked with several distributors and manufacturers, I have built broad experience in technical service of high-precision equipment, as well planning, inspection, and coordination.
Throughout my career, customer focus has been my priority and I put all efforts to keep the installed base in fully operable state within specifications, minimize downtime, thus keep end users satisfied and efficient with their devices.
In addition, I am a junior occupational safety specialist and I study business management remotely.

Field Service, Application, Training, Customer Support, Technical Service, Technical Support, Service Coordination, Service Management

Field Service Engineer EMEA @ BAUSCH + LOMB TECHNOLAS (2008-2019)

Installation, maintenance and repair of excimer and femtosecond lasers and diagnostic devices
Planning of regional service activity in coordination with the service manager
 

Field Service Engineer @ LAZER MEDIKAL A.S. (2006-2008)

Installation, maintenance and repair of refractive lasers and diagnostic systems, ophthalmic lasers and ultrasound devices
Preparation of bids
Support for sales activities
 

Field Service Engineer @ MEDELSIS LTD (2006-2006)

Maintenance and repair of B&L-Technolas excimer lasers and diagnostic systems, microkeratomes, Heidelberg Engineering retina angiographs and retina tomography devices
 

Field Service Engineer @ NUROL DIS TIC. A.S. (2005-2006)

Installation, maintenance and repair of B&L - Technolas excimer lasers and diagnostic systems, Heidelberg Engineering retina angiographs and retina tomography devices
 

Technical Product Manager @ MEDISA LTD (2003-2004) 

Handling of communications (technical and commercial) with principal companies
Coordination of service and sales staff
Placing and following up orders
Installation and launching of (ophthalmic) devices, training of users
Preparation of tender bids
 

Electrical Engineering - Gazi University, Ankara, Turkey

Business Management - Anadolu University, Turkey

Samsun Anadolu Lisesi (High School)