Ozge Ozkaya

I’m an IT professional with more than 15 years of experience in ITSM, project management, data analytics, information security and healthcare IT. I own a Bachelor’s degree in Electronics Engineering and an MBA in Information Technology. I have a proven track record of delivering innovative solutions and improving operational efficiency. I am looking for an opportunity to apply my skills in new ways, and I’d love to bring my expertise and enthusiasm to your growing organization.

• JAN 2023 – PRESENT

Senior IT Manager /Faruk Medical City(private hospital), Sulaymaniyah – IRAQ

• Oversee the design, architecture, and implementation of IT infrastructure solutions, including servers, networks, storage, and cloud platforms, to meet current and future business needs
• Lead and mentor a team of IT professionals, including network engineers, system administrators, and support staff, fostering a culture of collaboration, innovation, and continuous improvement.
• Implement and enforce security policies, procedures, and controls to protect IT assets, data, and systems from security threats and vulnerabilities, ensuring compliance with regulatory requirements and industry standards
• Lead digital transformation projects including upgrading and replacing the existing information systems
• Prepare and manage budgets for IT infrastructure projects, resources, and operations, optimizing costs and resource allocation while maximizing ROI
• Evaluate, select, and manage external vendors, service providers, and technology partners to ensure quality service delivery, cost-effectiveness, and alignment with organizational goals
• Maintain accurate documentation of IT infrastructure configurations, procedures, and policies, and prepare regular reports and performance metrics for senior management and stakeholders.
  • Accountable for maintaining,supporting, and upgrading existing healthcare applications including Revenue Cycle Management, Electronic Health Records, ERP, LIS, RIS, PACS and Pyxis.

Selected Accomplishments

Successfully managed the project for replacing the existing 40 TB HPE 3PAR storage with HPE Aletra with minimum downtime. Effectively completed the RCM VM, OS and DB upgrade to achieve better performance.

• JAN 2018 – DEC 2022

IT Manager / Faruk MedicalCity (private hospital), Sulaymaniyah - IRAQ

• Set annual targetsrelated to IT operations and monitor the overallperformance of the Service Desk and the entire department
• Build business intelligent (BI) tools andsenior executive dashboards
• Design and customize technological systems and platforms to improveend-user experience
• Direct and organize IT-related projects
• Analyze the costs, value, and risks of information technology toadvise management and suggest actions
• Continuously improve the IT solutionsto increase the efficiency and productivity of the operation
• Manage and maintain security and privacy of the information systems, data center, communication lines, and network equipment
• Manage the yearly IT Budget
  
   

Selected Accomplishments

Successfully improved the business workflow efficiencybyidentifying and digitalizing the time- consuming manual procedures. Developed tens of operational business intelligentdashboards for informed decision-making. Effectively guided the ServiceDesk Team to achieve SLA targets. Managed to assess and upgrade the ITinfrastructure by working with the right technology vendors including Aruba Access Point and Veeam Backup and Restore solutions. Achieved a 30% cost reduction in the IT budget.

• JUN 2014 – DEC 2017

Senior Business Analyst / Faruk Medical City (privatehospital), Sulaymaniyah - IRAQ

• Manage Health Information Systems (HIS) and Enterprise Resource Planning(ERP) based projects
• Serve as primarycustomer contactandmanage overall company andcustomer relationships for defined scope(s) of work
• Manage/mentor/train Application Support Specialists
• Coordinate activities including on-time delivery, testing and production moves
• Assist in the development of data models and interface design specifications
• Develop a schedule for projectcompletion that effectively allocates the resources to the activities
• Assist with the development and enhancements of internal tools and documentation including workflow and process documents as required

Selected Accomplishments

Successfully implemented ITIL-based Service Management process at the IT Service Desk. Identified the deficiencies in the hospital workflowand suggested efficient ones. Trained a group of IT staff on theITIL process. Developed automated employee account creation/deactivation workflow.

• JAN 2013– MAY 2014

IT Consultant / Bilge Adam (IT company),Istanbul - TURKEY

• Implement Microsoft System Center Service Manager & Orchestrator software at various companies based on ITIL v3 recommendations.
• Design/improve IT Service Workflows
• IT Service Automation

Selected Accomplishments

Successfully implemented IT Service Management solutions in Aygaz, Oger Telecom, Aktif Bank, Yapi Kredi Emeklilik and Yaysat.

• JAN 2010– DEC 2012

Service Desk Manager /BilgeAdam (IT company), Istanbul - TURKEY

• Oversee 100% of the requests, incidents andproblems.
• Manage and coordinate urgent and complicated support issues
• Manage process for communicating outage/emergency activities to the organization.
• Manage vendor relationships as it depends on daily operational needs
• Provide data and reportingofKPIs and trends to the ITdepartment
• Train, coach and mentor Service Desk Specialists
• Build/obtain (from other departments) training material for supportstaff

Selected Accomplishments

Significantly improved the core KPIs including first assignment date, resolution time and end-user satisfaction rates comparedto the previous years.

DEC 2023
Master of BusinessAdministration – IT / University of Cumbria, Distance Learning – U.K.

MAY 2004
Bachelor of Electronics Engineering – Computer Science / Istanbul University,Istanbul – TURKEY