Deputy Boutique Manager - Istanbul, Türkiye - Richemont

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About us

Since 1847, Cartier is the reference in luxury and represents the symbol of excellence thanks to its extraordinary know-how, powerful values and unique creativity.

Animated by a "pioneer spirit", our Maison is recognized as a "dream maker" through a distinctive network all around the world which blends passion, exquisite creations, hospitality and generosity to create and celebrate memorable moments with each of our valuable guests.

Each ambassador extends the Maison's legacy built by our founders.

Do you match this profile?

Leader of a multi-cultural team, you will provide exceptional and unique experiences to local and international clients. Real ambassador of the Maison, your management skills will engage your team on a singular strategy, where business performance and client experience are the main priorities. You are navigating in a complex and ever-changing environment with challenges to thrive in.

What do we expect from you?

1. Boutique Performance & Sales Achievement:

✓ Oversee with Boutique Manager all commercial activities and sales achievements of the boutique.

✓ Accountable for challenging your teams to achieve set ambitions defined by you and Retail Management based on solid performance, environment, and competencies analysis.

✓ Accountable to find ways to optimize client waiting time, improve client facing time and qualities of interactions with end-clients.

✓ Keep up to date of the competitive market and adjust strategy and action plans accordingly.

2. Team management & People Development:

✓ Occasionally contribute to the recruitment process in your boutique.

✓ Supervise the integration, induction and probation of team members.

✓ Responsible to create a pipeline of internal and external talents.

✓ Translate, communicate, federate and motivate the boutique team around the strategy and vision of the Maison, by animating regular discussion platforms, individually or collectively with all Executives.

✓ Monitor KPI development of your team members on a monthly basis.

✓ Contribute to the regular evaluations of individual performance.

✓ Identify high potentials, ensuring singular and adapted development plans are curated & communicated accordingly.

✓ Act as an inclusive leader ensuring every team member is respected and has a voice.

✓ Find solutions and seek new ways to engage the boutique team into the "New Retail" whilst challenging all team members to share their opinion and propose solutions.

✓ Lead by example contributing to all boutique shifts, including morning, evening, or week-end shifts.

3. Client Relationship & Portfolio Development:

✓ Contribute to infuse a client-centric approach at each level of the boutique organization and proactively promote clientelling practices.

✓ Accountable for the implementation of the Client strategy for the boutique, hand in hand with the Sales and Client management teams.

✓ Ensure a unique and high professional client service for elevated experiences within the boutique with coaching methodologies.

✓ Act as an Ambassador of the Maison and builds direct contact with VIPs and third parties.

4. Boutique Singularity:

✓ Accountable for the boutique image in term of visual merchandising, decor and uniqueness.

✓ Contribute actively to the implementation of commercial action plans.

✓ Accountable to find new concepts, animations, and activations to anchor the boutique as a retail reference within your environment.

✓ Understand and anticipate future trends in the luxury industry.

6. Boutique environment and processes

✓ Ensure respect of all guidelines and policies within the touchpoint to protect the Group, Maison, clients and its staff.

✓ Challenge the status-quo & engage all boutique / office stakeholders to improve methodologies whilst respecting the environment.

Skills:

✓ Intrapreneurial mindset with strong proactivity and creativity

✓ Agility to adapt to changing and complex environment

✓ Excellent analytical skills and understanding of retail productivity levers

✓ Strong leadership and managerial skills to organize, animate and grow a large team with

genuine values of inclusivity and trust

✓ Results oriented

✓ Ability to take initiatives