Customer Success Specialist - Üsküdar

Sadece kayıtlı üyeler için Üsküdar, Türkiye

3 gün önce

Join Sanction Scanner as a Customer Success Specialist · Are you passionate about delivering outstanding customer experiences and building long-term customer relationships? Sanction Scanner - 3x Deloitte Fast 50 Winner - is looking for a Customer Success Specialist to help our cu ...

İş tanımı

Join Sanction Scanner as a Customer Success Specialist

Are you passionate about delivering outstanding customer experiences and building long-term customer relationships? Sanction Scanner - 3x Deloitte Fast 50 Winner - is looking for a Customer Success Specialist to help our customers succeed by driving product adoption, managing onboarding processes, and acting as a trusted partner throughout the customer lifecycle.

If you're customer-focused, proactive, and excited to work with cutting-edge compliance technology, this role is for you

Why You'll Love Working with Us

Meaningful Impact:
Contribute to a global mission of combating financial crime

Professional Growth:
Access mentoring, training, and opportunities to deepen your expertise

Collaborative Environment:
Work closely with customer success, product, and software teams

Inclusive Culture:
Join a team that values diverse perspectives and innovation

What You'll Be Doing

Lead onboarding and success plans:
define success criteria, milestones, and adoption roadmap with customers
Drive product adoption and measurable outcomes (time-to-value, reduced manual workload, improved alert handling, smoother audits)
Run regular business review, track health scores, and proactively mitigate churn risk

Coordinate internally to resolve blockers:
escalate product gaps, align priorities, and ensure excellent issue follow-through
Identify expansion opportunities (new teams, geographies, use cases, modules) and partner with Sales on upsell/cross-sell motions
Own renewals (where applicable), ensuring commercial outcomes align with customer value and satisfaction

Capture Voice of Customer:
turn feedback into product insights and roadmap inputs

Requirements

What We're Looking For

Bachelor's degree in business, engineering, or a related field
3+ years of experience in Customer Success, Account Management, or Implementation within a B2B SaaS environment
Fluency in written and verbal English and Turkish
Strong communication, stakeholder management, and structured problem-solving skills
Experience working with customer data, product usage metrics, and health tracking
Ability to manage multiple customer accounts in a fast-paced, customer-focused environment
High sense of responsibility, ownership, and accountability

Benefits

A Competitive Compensation Package - NET Salary payment with additional fringe benefits
A meal compensation that is actually enough for a decent & nutritious lunch
Inclusive Health Benefits - We are here for you with comprehensive support whenever you need it
Strong Appreciation and Reward Culture - Your impact on Sanction Scanner's growth will be appreciated
Digital Membership Support - A balance you can use for your digital memberships
Learning never ends Training budget to help you grow in your role, gain new skills, and learn new things
No Dress Code. Dress as you like
Dream Team. Be a part of great team and grow together
Software support. Subscription to any software you might need to perform at your best
Experience an international work environment that fosters positive energy through a caring team
Be a part of shaping the future of Sanction Scanner by joining our innovative creators

We provide equal opportunity to all, we do not discriminate based on gender, sexual orientation, disabilities, religion, or social origin.

Benzer işler

Şirkette çalış