Associate Customer Success Manager - Fatih - Insider ile ilgili güncel işler

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    • Associate Customer Success Manager - Fatih - Insider

    Insider
    Insider Fatih

    1 hafta önce

    INSIDER. background
    Üst Yönetim / Danışmanlık
    Açıklama

    We are seeking an Associate Customer Success Manager to join our Partner Success Team.

    About Us

    Insider is a B2B SaaS company that drives growth for its clients around the world. We offer marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency.

    Our AI-native platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform. We've unlocked unicorn status following our Series D round and are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst.

    Job Description

    An Associate Customer Success Manager in Insider:

    • Proactively drives adoption and retention,
    • Builds relationships with customers and ensures the services they need are provided to receive maximum impact,
    • Works in coordination with Customer Success Specialists and Account Managers and is the primary contact of the partner,
    • Is primarily responsible for orchestrating all efforts to keep adoption and usage high with driving value recognition,
    • Provides best use cases according to the partner, helping them with panel usage, training new partners, being a consultant to use our products in the best way according to the partners' needs,
    • Is responsible for gross retention, CSAT, health score and lock-in score of the partners and taking proactive actions to make improvements on these metrics.

    Requirements

    We want you to join us if you:

    • Have a Bachelor's Degree in Business, Marketing, Engineering, or related fields,
    • Preferably have an MBA,
    • Have 2+ years of relevant work experience in customer-facing customer success, account management or strategic consulting organization,
    • Preferably have SaaS experience,
    • Have strong communication skills in both writing and speaking (English & Native Language),
    • Have a high sense of responsibility and accountability,
    • Are a strategic thinker with excellent project management skills,
    • Are customer-oriented and able to establish a robust relationship with the assigned customer base,
    • Are a self-motivated, proactive teammate with innovative ideas to inspire customer loyalty and adoption.

    Benefits

    We are offering you:

    • A chance to work in an international, diverse, and inclusive environment,
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