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Haseeb Sajjad

Haseeb Sajjad

Upselling is, quite simply, offering your customers relevant extras to make their stay or event even better. Upselling involves getting a customer to spend more on their current product consideration, such as upgrading their choice of room, while cross-selling involves selling ancillary products or services, such as a spa treatment or a local tour, on top of their room. Besides increased revenue, upselling offers a number of benefits, including:Increased customer satisfaction and loyalty through service personalization and added value.Higher profitability through increased guest spending.Richer guest data for future personalization.Greater utilization of property amenities. 
Istanbul, İstanbul

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About me:

Upselling is, quite simply, offering your customers relevant extras to make their stay or event even better. Upselling involves getting a customer to spend more on their current product consideration, such as upgrading their choice of room, while cross-selling involves selling ancillary products or services, such as a spa treatment or a local tour, on top of their room. Besides increased revenue, upselling offers a number of benefits, including:Increased customer satisfaction and loyalty through service personalization and added value.Higher profitability through increased guest spending.Richer guest data for future personalization.Greater utilization of property amenities. 

Experience

Faisalabad Grand Regent Hotel & Suites (70 Rooms)

Front Desk Officer:

I had worked in Faisalabad Grand Regent Hotel as Front Desk Officer.

                                    

 

 

Faisalabad Serena Hotel Pakistan (144 Rooms)

Guest Service Agent:

I had worked in Faisalabad Serena Hotel as Guest Service Agent.

 

 

 

Regency Inn Hotel (30 Rooms)

Duty Manager:

I had worked in Regency Inn Hotel as Duty Manager.

 

 

Royal Elegancy Hotel (30 Rooms)

Front Desk Officer:

I had worked in Royal Elegance Hotel as Front Desk Officer.

 

Responsibilities:

 

  • Greet, Welcome, register and assign rooms to an individual guest, groups, convention, seminars and all guests upon their arrivals.

 

  • Handles cash, foreign currency, accepted credit cards, paid out and rebates.

 

  • Handles new reservations, amendments, cancellation, confirmation, check-in time and check-out.

 

  • Ensures that all city ledger reservations are properly routed according to the billing instructions.

 

  • Monitoring a strict implementation of the Hotel policy and procedures pertaining to credit cards

Acceptance and relevant limits plus approval as well as travel agents voucher

 

  • Monitoring/Updating all guest/check out folios on city ledger for reconfirmation of billing instructions.

 

  • Maintain records of room availability and guest accounts manually or using computer.

 

  • Coordinate with the housekeeping or engineering regarding guest request, scheduled activities, special and personal needs.

 

  • Coordinate with the floor supervisor to determine any consumption/loss or damages for immediate      reimbursement.

 

Education

B.ComAllama Iqbal Open UniversityContinue 
Spanish Language IPS Unit of Education 2019
Hotel Managments ITHM College, Faisalabad 2017
Intermediate Punjab College, Faisalabad2016
Software & Hardware Falcon Education System 2015
MatricGrammar Model School System 2013

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