Haseeb Sajjad

Upselling is, quite simply, offering your customers relevant extras to make their stay or event even better. Upselling involves getting a customer to spend more on their current product consideration, such as upgrading their choice of room, while cross-selling involves selling ancillary products or services, such as a spa treatment or a local tour, on top of their room. Besides increased revenue, upselling offers a number of benefits, including:Increased customer satisfaction and loyalty through service personalization and added value.Higher profitability through increased guest spending.Richer guest data for future personalization.Greater utilization of property amenities. 

Faisalabad Grand Regent Hotel & Suites (70 Rooms)

Front Desk Officer:

I had worked in Faisalabad Grand Regent Hotel as Front Desk Officer.

                                    

 

 

Faisalabad Serena Hotel Pakistan (144 Rooms)

Guest Service Agent:

I had worked in Faisalabad Serena Hotel as Guest Service Agent.

 

 

 

Regency Inn Hotel (30 Rooms)

Duty Manager:

I had worked in Regency Inn Hotel as Duty Manager.

 

 

Royal Elegancy Hotel (30 Rooms)

Front Desk Officer:

I had worked in Royal Elegance Hotel as Front Desk Officer.

 

Responsibilities:

 

• Greet, Welcome, register and assign rooms to an individual guest, groups, convention, seminars and all guests upon their arrivals.

 

• Handles cash, foreign currency, accepted credit cards, paid out and rebates.

 

• Handles new reservations, amendments, cancellation, confirmation, check-in time and check-out.

 

• Ensures that all city ledger reservations are properly routed according to the billing instructions.

 

• Monitoring a strict implementation of the Hotel policy and procedures pertaining to credit cards

Acceptance and relevant limits plus approval as well as travel agents voucher

 

• Monitoring/Updating all guest/check out folios on city ledger for reconfirmation of billing instructions.

 

• Maintain records of room availability and guest accounts manually or using computer.

 

• Coordinate with the housekeeping or engineering regarding guest request, scheduled activities, special and personal needs.

 

• Coordinate with the floor supervisor to determine any consumption/loss or damages for immediate      reimbursement.

 

B.Com	Allama Iqbal Open University	Continue
Spanish Language	IPS Unit of Education	2019
Hotel Managments	ITHM College, Faisalabad	2017
Intermediate	Punjab College, Faisalabad	2016
Software & Hardware	Falcon Education System	2015
Matric	Grammar Model School System	2013