Liliana Afonso

With over four years of experience in customer service I possess excellent organizational skills and attention to detail.

Throughout my career, I have developed strong communication and interpersonal skills that enable me to build strong relationships with customers and provide effective solutions to their needs. I have also developed excellent problem-solving skills that enable me to identify and resolve issues promptly, ensuring customer satisfaction.

INSIDE LISBON TOURS
Tour Guide and Driver | 2022 - 2023

Driving a van with a group of 8 tourists and private tours
Touring monuments and points of interest inc. historical explanation with international tourists Performing tour packages in three different languages (portuguese, english and spanish) Upselling services and products on a commission basis and selling tour packages

LISBOA ART JEWELRY
Brand Designer and Digital Marketer| 2020 - 2023

Logo Design and brand identity design
Digital marketing of the brand
Content creation in order to promote the brand

PORTWAY
Layover Assistant | 2019 - 2022

Check-in clerk and customer service
Boarding and registration management
Pre-flight assistance and logistical support on the ground

BSC TOURISM
Lusófona University | 2016 - 2019

Spec. in Marketing, events and tourism information History, tour guiding, languages, digital marketing, tourism studies and itinerary creation.
Digital Marketing (creation of designs with the aim of promoting events, tours, tourist activities.)