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    Customer Support Specialist - Istanbul, Türkiye - bioMerieux SA Career Site - MULTI-LINGUAL

    bioMerieux SA Career Site - MULTI-LINGUAL
    bioMerieux SA Career Site - MULTI-LINGUAL Istanbul, Türkiye

    1 hafta önce

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    bioMérieux Diagnostik AS

    Customer Support Specialist - Application

    In our Customer Service organization in Istanbul, The Customer Support Specialists for Application will act as the key contact for the customer and/or distributor within Türkiye, Caucasus and Middle-East region for any incoming internal and/or external request to ensure high level customer experience and satisfaction. As a referent specialist in the field of expertise, this role will provide technical and scientific support by being key link with field activities and global functions.

    What will your responsibilities within bioMérieux?

  • Answer internal and/or external customer to give support from simple to complex inquiries per established guidelines
  • Lead the troubleshooting analysis, diagnose and bring the solution to customer/distributor or plan the action response, follow up and ensure customer satisfaction to avoid disruption at customer site
  • Report all event in the ERP system to guaranty traceability according company standards and regulation
  • Prepare service work order for corrective actions
  • Update installed base and knowledge base with the relevant information
  • Identify service sales leads and opportunities
  • Lead launch or implementation of new products, methodologies and processes to handle customer requests with efficiency
  • Provide customer trainings for sub/cluster and act as a referent in his/her field of expertise
  • Participate to company transversal projects
  • Contribute to a smooth interface between field & remote activities
  • Ensure proper internal / external feedback and follow up the proposed actions
  • Act as a technical pillar for sub/clusters
  • Make organizational recommendations around the equipment in order to optimize the workflow, address three dimensions: technical, quality and productivity
  • Coordinate and provide consulting, technical training and on-going support on bioMérieux solutions


    • Who are you?

  • Minimum bachelor's degree in Biology or similar areas with minimum 3 years of experience in biology, industrial microbiology environment or solid technical background in biology field
  • At ease in digital environment & IT capabilities : perfect Mastering of ERP tools and Pack Office
  • Excellent communication skills, good listener, empathic and assertive
  • Organized, rigorous, autonomous and able to make decision
  • Ability to analyze, manage critical inquiries & hard situation
  • Customer & solution oriented
  • Excellent command of CRM tools and MS Office applications
  • Fluent in Turkish and English, Arabic is a plus
  • Ability to travel with the minimum ratio of 10%

    • Working at bioMérieux means being involved long term with a pioneering, visionary and constantly growing company that allows its employees to live a stimulating and inspiring experience in a fulfilling work environment

    Our internal mobility policy offers numerous opportunities for each of our employees to blossom throughout their career, while respecting each employee's individual talents as well as their personal and professional development.

    At bioMérieux, over 200 professions - both scientific and non-scientific - offer our employees the opportunity to broaden their fields of expertise and develop cross-functional careers. We provide a rewarding experience in an international company that brings together talents from diverse backgrounds, thus fostering a daily aspiration to go beyond the limits.

    Helping improve public health around in the world : our mission gives purpose to every profession practiced within the company.

    bioMérieux is an Equal Opportunity, Affirmative Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity/GINA.

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