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Ataşehir

    Sr. Account Manager - Atasehir, Türkiye - BASF SE

    BASF SE
    BASF SE Atasehir, Türkiye

    İçinde bulundu: beBee S2 TR - 1 hafta önce

    Default job background
    Açıklama

    Title: Sr. Account Manager

    Location: Ataşehir

    QUALIFICATIONS

    • University degree, preferably in Chemical Engineering or Chemistry
    • Excellent command of English and Turkish
    • Minimum 7 years of experience, preferably in the printing and packaging market
    • Good level of knowledge on SAP and MS Office applications
    • Able to effectively communicate with internal and external stakeholders.

    JOB DESCRIPTION

    Regional sales manager

    • Takes ownership for and coordinates all steps of the sales process in his/her region and at his/her customers (incl. pricing, logistics, order management, etc.)
    • Follows agreed sales processes.

    Customer relationship and projects

    • Builds and manages customer relationship at the customer site and at corporate / central functions, where needed.
    • Builds up and develops relationship to all important decision makers, maintains regular contact with them.
    • Manages internal and external relationships involving stakeholders and influential bodies (contact matrix).
    • Responsible for development, update, and implementation of overall customer concept (incl. strategy, goals, projects, and measures)
    • Generates and maintains long term customer loyalty.
    • Key contact to the customer, involves interfaces as BASF as needed and coordinates BASF's response and actions.
    • Collects, documents, and shares all customer site specific information and know how (i.e., market information, competitors, chemical demand)

    Projects

    • Drives technical projects at the customer.
    • Participates in innovation process by supporting specific innovation projects with focus on new growth opportunities, profitability improvement and competitive advantage.

    Market intelligence

    • Continuously monitors competitive activities at customers and in the market and shares this information with the BASF organization.
    • Writes customer contact reports in a timely manner and shares the information by saving them in the appropriate document.

    Business monitoring, reporting and forecasting

    • Prepares a short monthly report on business development and status of target achievement for Resins and Additives management.

    Strategy, operational targets, growth, and profitability

    • Manages the local business in accordance with strategic and operational goals.
    • Proposes and implements measures in case of deviation from targets.
    • Identifies (growth) projects to deliver profitable sales growth.
    • Bears commercial responsibility for realizing maximum customer profitability and sales targets at his accounts (e.g., pricing measures) as agreed in operational plan.

    Quality Management

    • Regularly uses the Customer Satisfaction Questionnaire to collect market input to enable EDJ to monitor and thus permanently improve customer satisfaction.
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